How do I place an order?
Is there a minimum order?
How can I book your equipment?
What are your payment procedures?
Does Rocket Hire Set —up? And do you provide production services? (installation, set up and take down)?
Does Rocket Hire go to Private homes?
We are getting equipment from you, but would like something you don’t stock?
We are setting up our function ourselves, do we receive a ‘How to do” booklet?
When intra-state or interstate when will my order ship and when does it need to be returned?
How does the return process work?
What will I do if I have missed placed the return forms?
Do we need to wash linen before we return it to Rocket Hire?
Soiled/Damp linen after an event — what to do?
Do your chair covers fit most banquet chairs?
Are all your table linen the same size or do you have different sizes to choose from?
What happens if linen or equipment is misplaced or damaged during an event?
What is your change policy?
What is your cancellation policy?
Do I have to pay for used linen or equipment?
Do you have a fabric swatch book I can order from?
Can I have sample linen sent out for so I can touch and feel the quality?
How do I place an order?
You can place an order by phone, fax or email, and our professional sales staff are available to assist customers Monday — Friday. Pricing inquires are welcome.
Is there a minimum order?
At Rocket Hire we don’t consider any order to be minimum. Freight charges still apply to intra-state and interstate customers, and delivery, collect or postage charges may apply to local clients.
How can I book your equipment?
We will send you a quote detailing all your requirements. If you wish to proceed, we then ask you for a 25% confirmation deposit, and to sign our agreement and return via fax or post.
What are your payment procedures?
You can pay via bank transfer using internet banking or simply going into a branch, we also accept cheque or Australian post money orders. Remember to use the name on the quote as the reference when do internet banking or branch deposit.
Do you take credit cards? We can arrange credit card payments, but there is a 2.5% bank fee charged on total balance due.
Does Rocket Hire Set —up? And do you provide production services? (installation, set up and take down)?
Rocket Hire can delivery, set up and pull down providing specialized production service. We have experience decorators who install all those finishing touches required. We also provide skilled staff in taking down your decorations to prevent any damage to equipment and loss of items.
Does Rocket Hire go to Private homes?
We set up at all locations, private homes, restaurants, function centres, marquees, churches, boats ect. Access times are important to note for staff procedures.
We are getting equipment from you, but would like something you don’t stock?
We are happy to source items for you if in reason. We do custom made items for clients. Remember we do require time to outsource items so the more time you give us the more time we have to shop around for a better price for you.
We are setting up our function ourselves, do we receive a ‘How to do” booklet?
We offer full set up descriptions in a booklet packed with your order. This will cover all installation procedures and safety checks. Any questions just give us a call on the emergency phone number provided in the booklet for assistance.
When intra-state or interstate when will my order ship and when does it need to be returned?
On each hire agreement we will enter a ship date, delivery date, event date and return date. The ship date is the date it will leave our warehouse. The delivery date is the date by which you have requested the rented items be at the nominated address (normally a day or two before the event). The event date is the date of your event. The return date is the date you are required to ship back the hired items to avoid late fees or additional hire charges, normally the next working day after the event.
How does the return process work?
Place all linen in the original packing boxes and reseal for collection on Monday morning by our couriers. All items will require to be ready by 9.00am. Late returns for all orders will be charged at $200.00 per day for all orders, with no exceptions to size or quantities.
What will I do if I have missed placed the return forms?
If you need further information on return details and you have misplaced your return form, please refer back to your how to do booklet, sent with order. You can call us to confirm details if required. Please also ensure you use this return address on all parcels.
Rocket Hire
Unit 4/4a Foundry Rd
Seven Hills NSW 2147
Phone: 02 98389088
Do we need to wash linen before we return it to Rocket Hire?
No. We have a commercial laundry that washes all linen. This has already been included in your hire costs.
Soiled/Damp linen after an event — what to do?
If your linen has become damp or soiled — Please remove all food scrapes from the linen before bagging them and for damp linen please let the items be air-dry before packing them by lying out in the sun or fresh air. This will help avoid mildew and other damages to the linen which could incur charges.
Do your chair covers fit most banquet chairs?
We have two types of chair covers — fitted cover which will only fit a banquet chair with a round top (see picture on web site) or a draped chair covers which will fit most chairs. We do not have a chair cover range for chairs with arms. If you have a specific chair and you are not sure, please ring or email our office for further assistance.
Are all your table linen the same size or do you have different sizes to choose from?
If you are not sure what table linen to choose for your table or you have a difficult shape table, please don’t hesitate to call or email our office for further assistance.
What happens if linen or equipment is misplaced or damaged during an event?
If items have not been returned or have been returned in a condition that does not allow further usage, charges will apply. These additional costs are typically equal to three (3) times the hire price for table linen, chair covers are billed at $20.00 each, and sashes at $8.00 each in addition to the original hire price. Storm Shades or glassed items are $35.00 each and candelabra are typically equal to five (5) times the hire price in additional to the original hire price. Silver Candelabra are $1000.00 per candelabra in additional to the original hire price. Ceiling drapes are $165.00 each and curtains are $550.00 each
What is your change policy?
Changes to the orders are likely due to RSVP’s and cancellations. We do however require final numbers 3 days prior to shipping date or 3 days prior to function date depending on the set up arrangements. Both additions and reductions can be made, however reductions after that time will incur a 20% restocking charge. Additions after that time will be shipped in a separate order and the additional freight costs charged to the client.
What is your cancellation policy?
Orders can be cancelled without extra charge up to 1 week prior to ship date or function date depending on set up arrangements. Cancellations after this time will incur a 50% cancellation fee. Custom made orders are non-cancelable. Please refer back to our Terms and condition of hire which are sent out with all hire agreement / quotes.
Do I have to pay for used linen or equipment?
We must charge for all linen hired at the regular hire rates, unless the full order has been cancelled, and in this can cancellation fee applies. It is a good idea to order and pay for a little extra linen so that last minute guests or unexpected accidents on site can be delt with immediately allowing the event to continue smoothly.
Do you have a fabric swatch book I can order from?
Yes, we do have a swatch book. It is filled with great colour choices and sample linen ideas. There is a credit card deposit of $25.00 required, and is refunded after the book has been returned or we can use this towards your first order.
Can I have sample linen sent out for so I can touch and feel the quality?
We do have sample cloths available for touch and feel at our Sydney office. If you require a cloth for a special showing to a bride or client, there is a handling/cleaning fee which may apply. We don’t normally charge for samples, but we do ask our clients to cover shipping or postage costs, samples are available for single day use only, and must be returned on the promised return date or replacement charges will apply for samples not returned.