Placing An Order
If requiring a quote, please phone or fax your requirements to our office or simply go to our Enquiry Page and fill in the form. A hire agreement / quote will be sent to you shortly. If after business hours, a hire agreement / quote will be sent to you within the next 24 hours on the next business day. Should you already have received our hire agreement / quote with details outlining your requirements, please check carefully that dates, addresses and contact details are correct, and order requirements complete.
Minimum Orders
At Rocket Hire we don’t consider any order to be minimum. Freight charges still apply to intra-state and interstate customers, and delivery, collect or postage charges may apply to local clients.
Payment of Orders
To confirm an order we require a 25% deposit and full payment prior to shipping or function date depending on set up arrangements. We also require a signed hire agreement to be returned to us. No order will ship or leave our warehouse unless payment is made in full.
How will my order be processed?
Once we have a confirmation of your order, the stock gets allocated to you so the order process is very simple.
When will my order be shipped and when will it be returned?
On each hire agreement we will enter a ship date, delivery date, event date and return date. The ship date is the date it will leave our warehouse. The delivery date is the date by which you have requested the rented items be at the nominated address. (normally a day or two before the event) The event date is the date of your event. The return date is the date you are required to ship back the hired items to avoid late fees or additional hire charges, normally the next working day after the event.
How does the shipping and return process work?
Place all linen in the original packing boxes and reseal for collection on Monday morning by our couriers. All items will require to be ready by 9.00am. Late returns for all orders will be charged at $200.00 per day for all orders, with no exceptions to size or quantities.
What do I do if I have lost the return forms?
If you need further information on return details and you have misplaced your return form, please refer back to your how to do booklet, sent with order. You can call us to confirm details if required. Please also ensure you use this return address on all parcels.
Rocket Hire
Unit 4/4a Foundry Rd
Seven Hills NSW 2147
Phone: 02 98389088
What is your change policy?
Changes to the orders are likely due to rsvp’s and cancellations. We do however require final numbers 3 days prior to shipping date or 3 days prior to function date depending on the set up arrangements. Both additions and reductions can be made, however reductions after that time will incur a 20% restocking charge. Additions after that time will be shipped in a separate order and the additional freight costs charged to the client.
What is your cancellation policy?
Orders can be cancelled without extra charge up to 14 days prior to ship date and/or function date depending on set up arrangements. Cancellations after this time will incur a 50% cancellation fee. Custom made orders are non-cancelable. Please refer back to our terms and condition of hire sent out with hire agreement.